Have an account?
Log in to check out faster.
Loading...
These terms govern the use of https://cuisinertelunchef.com and purchases made from the CuisinerTelUnChef store. They supplement our shipping, return and refund, and privacy policies, together with our legal notice, without limiting mandatory consumer rights.
Contact: Patrick Vanneste, CuisinerTelUnChef, Rue François Debelder 32, 1200 Bruxelles, Belgium. Email: contact@cuisinertelunchef.com. Phone: +32 496 76 43 08. Business registration number stated in our contact information: BE0785661495.
You agree to use the website lawfully, to provide accurate information needed for your order, and not to compromise the website's security or infringe the rights of others. If you use a customer account, protect your login details and contact us if you notice unauthorised use.
Read the features, dimensions, accessories and instructions on the product page before ordering. Photographs illustrate the products; colours may appear differently depending on your screen, without affecting our obligation to supply a product that conforms to its description.
Recipes and guides provide general educational information. Adapt their use to your circumstances, including allergies and dietary needs. Follow the manufacturer's instructions, hygiene rules and precautions relating to blades, electrical appliances and heat sources. This advice does not replace personalised medical advice or remove our legal obligations.
Applicable product prices, any discounts, taxes charged and shipping costs are presented during checkout. Check the order summary and total amount before confirming payment. Available payment methods are those offered at checkout.
If an obvious pricing or description error affects an order, we will contact you to explain the situation and propose a solution consistent with your rights. No additional amount will be charged without your agreement.
Before placing your order, check the items, quantities, contact details and shipping address. Keep the confirmations and information relating to your purchase.
If an availability or delivery problem prevents us from fulfilling your order, we will inform you and propose a solution in accordance with applicable rules. No replacement with another product will be imposed without your agreement.
Delivery depends on the items ordered and the destination. Available options and their costs are presented during checkout. Products are shipped by our supplier partners, including from China, and an order may arrive in several parcels.
Standard delivery to France and Belgium costs €4.99 and is free on purchases of €49 or more. For other European destinations covered by our European shipping rate, it costs €4.99, with no free-shipping threshold. Further details are provided in our shipping policy.
Delivery times may vary depending on the item, supplier and carrier. We do not guarantee dispatch within 12 hours. Contact us before purchasing if you need to know the timeframe for an item or require delivery by a specific date. This statement does not limit your rights in the event of delay or non-delivery.
To request a change or cancellation, contact us promptly with your order number. Changes to the shipment are not always possible, but dispatch does not remove applicable withdrawal rights.
You have 14 days from receipt of the order to inform us of your withdrawal. If items from the same order arrive separately, this period begins when you receive the last item. You then have 14 days to send them back. Any applicable statutory exceptions must be indicated before purchase.
Return arrangements, applicable costs and refunds are explained in our return and refund policy. Returns are handled at the following address: CuisinerTelUnChef, Rue François Debelder 32, 1200 Bruxelles, Belgium. Contact us at contact@cuisinertelunchef.com to receive return instructions. Neither store credit nor flat-rate restocking fees are imposed.
You benefit from applicable statutory guarantees, including the statutory guarantee of conformity. These terms and our policies do not exclude or reduce them. If a product is defective, damaged, incorrect or does not conform, contact us with your order number and a description of the problem so that we can assess the applicable solutions.
Our privacy policy describes the data processed, its uses, categories of recipients and the rights you may exercise. Information needed for orders may be shared with the relevant service providers, particularly for payment and shipping. Choices relating to cookies and marketing should be exercised through the available website controls or by contacting us.
Website content may be protected by intellectual property rights belonging to CuisinerTelUnChef or third parties. Any use must respect applicable rights and statutory exceptions.
If you publish a review or send us content, it must be honest, lawful and respect the rights and privacy of others. A positive review is never required to exercise your consumer rights.
The website may be temporarily unavailable, including for maintenance. We seek to correct reported errors. Nothing in these terms excludes or limits any liability or right that cannot lawfully be excluded or limited.
For any complaint, contact us at contact@cuisinertelunchef.com with the relevant information. We will seek an amicable solution. You retain the right to use dispute resolution mechanisms and competent courts in accordance with applicable law. No clause deprives you of mandatory protections.
We may change these terms for future use and orders. Changes do not retroactively reduce the rights attached to an order already placed. Read the terms before each new purchase.
Delivery
Returns and refunds
Need help?
Online payment
Available payment methods are shown at checkout.
Please see our shipping policy for rates and delivery terms.
You have a 14-day right of withdrawal, subject to the terms of our refund policy.
For any questions about a product or an order: contact@cuisinertelunchef.com.
Sign up for our newsletter to receive our seasonal recipes, cooking tips, and new kitchenware arrivals.