Shipping and Returns Policy

Returns and exchanges:

At "cuisinertelunchef" , we do our best to ensure our product descriptions are as detailed as possible so that you do not encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

Order cancellation policy:

We pride ourselves on our ability to quickly process all orders placed on our site.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us an email at contact@cuisinertelunchef.com as soon as possible.

A vast majority of in-stock items are processed and/or shipped within 12 hours, it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.

No cancellation request for your order can be considered if it has already been processed.

Address error:

It is your responsibility to check the accuracy of this address and contact us promptly to specify a change. The latter can only be executed if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In these latter cases, these packages may be returned to us, but not systematically.

If your order is returned to the sender, we offer you a refund for your order minus shipping costs or we offer you a reshipment, depending on your choice.

You are not eligible for reshipment or a refund of your order until your package has been received by the sender.

Return policy:

We accept returns* for any reason!

Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the moment you receive your products.

If for any reason you are not satisfied, simply fill out this return form .

Sign it and then send it with your package to the address that we will indicate to you when you write to our support.