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We offer delivery to France, Belgium and certain other European destinations configured in our store. Delivery availability depends on the items ordered and your address. Available options are displayed during checkout. We do not guarantee delivery of every product to every European country.
Standard delivery to France and Belgium costs €4.99. It is free on purchases of €49 or more.
For other European destinations covered by our European shipping rate, standard delivery costs a flat rate of €4.99, with no free-shipping threshold.
Shipping costs and your order total are displayed before payment. If no shipping option is available for your address or cart, contact us at contact@cuisinertelunchef.com before proceeding.
Products are shipped directly by our supplier partners, including from China. Order processing and transportation are two separate stages.
Times may vary depending on the product, supplier, destination and carrier. We do not guarantee processing or dispatch within 12 hours. Before ordering, contact us if you need confirmation of the timeframe for a particular item or delivery by a specific date.
Customs inspections, public holidays or transport disruptions may affect delivery. If you experience a problem, contact us so that we can investigate your order. These circumstances do not limit your statutory rights.
An order containing several items may be shipped in multiple parcels, particularly when items come from different suppliers. Parcels may arrive on different dates.
Check your shipping address before placing your order. If you notice an error or wish to request a change or cancellation, contact us promptly at contact@cuisinertelunchef.com and include your order number.
We will check whether an address change or an interruption of shipping is still possible. A cancellation request before dispatch and the exercise of the right of withdrawal are distinct. Shipping an order does not remove your applicable withdrawal rights.
If your parcel is delayed, is marked as delivered but has not been received, or an item arrives damaged or incorrect, contact us with your order number and the available information. Photos of the parcel and item may help us assess the problem.
We will investigate the situation and inform you of the applicable solutions in accordance with your statutory rights.
The conditions for withdrawal, returns and refunds are set out in our return and refund policy. Returns are handled at the following address: CuisinerTelUnChef, Rue François Debelder 32, 1200 Bruxelles, Belgium. Contact us at contact@cuisinertelunchef.com to receive return instructions.
CuisinerTelUnChefcontact@cuisinertelunchef.com
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Available payment methods are shown at checkout.
Please see our shipping policy for rates and delivery terms.
You have a 14-day right of withdrawal, subject to the terms of our refund policy.
For any questions about a product or an order: contact@cuisinertelunchef.com.
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